Housing annual performance report 2018/19
Neighbourhood and community 2018/19
Outcome 6 Estate Management, Antisocial Behaviour, Neighbour Nuisance and Tenancy Disputes
We continually strive to improve the quality of our neighbourhoods. Tenant-led inspections (estate walkabouts) are regularly carried out with the aim of improving the quality of gardens, closes and common areas within our estates. A Tenant Scrutiny group was set up to look at the estate walkabout process and a range of recommendations are currently being taken forward.
The term 'antisocial behaviour' covers any kind of nuisance, unreasonable behaviour or harassment. It can also include more serious criminal behaviour or activity. We are committed to taking the strongest possible action to tackle not only the perpetrators of antisocial behaviour but also the causes.
We work in partnership with Police Scotland and other services to investigate criminal antisocial behaviour, and based on evidence obtained we take appropriate action including:
- issuing of warnings
- unacceptable behaviour notices
- acceptable behaviour agreements
- securing antisocial behaviour orders (ASBOs)
Our antisocial and mediation teams work around the clock to tackle antisocial behaviour. Last year they responded to 5,327 cases of antisocial behaviour reported by tenants.
By intervening in neighbour disputes at an early stage, our trained mediators can prevent disputes between neighbours from escalating. This is just one aspect of our antisocial response service which works to clamp down on persistent antisocial behaviour.
We have a night time response team who will respond to complaints regarding ongoing noise. They can issue warnings at the time to try to stop the disturbance, this may involve joint visits with our colleagues in Police Scotland. During the day we have local daytime response teams who deal with ongoing complaints of antisocial behaviour.
|Performance Indicator||2013/14||2014/15||2015/16||2016/17||2017/18||2018/19||LA Average 18/19||NLC Performance 2013 - 2019|
|Percentage of tenants satisfied with the management of the neighbourhood they live in||68.3%||79.3%||88.3%||88.3%||88.3%||94.0%||81.5%||Improved|
|Percentage of antisocial behaviour cases reported in the last year which were resolved within locally agreed targets||79.6%||96.4%||96.1%||96.8%||97.7%||96.3%||86.6%||Improved|
|You said...||We did...|
|You wanted tougher action and more education for young people on the effects of antisocial behaviour||We carried out visits to schools to discuss how we can tackle local issues and make a difference. We carried out a "fire starters" education programme with Scottish Fire and Rescue Service, which has a 100% success rate.|