Make a complaint

Listening to you - our complaints procedure

Complaints, comments and compliments

Your views and experiences are important to us. They help us to understand what we do well and where we need to improve. This allows us to tailor our services to better meet your needs.


We work hard to deliver high quality services in a way that suits the needs of everyone but it is inevitable that we won't get it right for every person all of the time.

If you feel that we have got something wrong, please tell us about it. We have well trained employees on hand who will do everything possible to resolve the issue quickly.

Our procedure for handling complaints changed from 1 April 2013 in line with the Public Services Reform (Scotland) Act 2010. Wherever possible we want our employees to be able to resolve an issue on the spot at stage one, although more complex issues may require to be escalated to the investigation stage.

For further information on how to make a complaint, please read the pdf icon listening to you - how to make a complaint leaflet [884kb].

To make a complaint, please use the link below:

Make a complaint online

If your complaint relates to a care service we provide, you can choose whether to complain to us or the Care Inspectorate.  The Care Inspectorate's contact details are as follows:

Please use the 'contact us' box if you have any further questions. For more information, see 'related pages', 'downloads' or 'other useful websites'.


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