Your views and experiences are important to us. They help us to understand what we do well and where we need to improve. This allows us to tailor our services to better meet your needs.
We work hard to deliver high-quality services in a way that suits the needs of everyone but it is inevitable that we won't get it right for every person all of the time.
If you feel that we have got something wrong, please tell us about it. We have well-trained employees on hand who will do everything possible to resolve the issue quickly.
Like all councils in Scotland, we have a Complaints Handling Procedure which describes our process for handling complaints and how to make a complaint. It also tells you about our service standards and what you can expect from us.
When a child under the age of 18 makes a complaint, or an adult does so on their behalf, we will handle the complaint in a manner that respects and promotes children’s rights. These ‘Child Friendly Complaints’ are in accordance with the United Nations Convention on the Rights of a Child.
Third-party claims
Find out how to make a Third-party insurance claim.
For any enquiry relating to Third-Party claims (claim for compensation), please email FinanceInsurance@northlan.gov.uk
Garden waste permit
Our garden waste permit scheme requires residents to purchase an annual permit for garden waste collection. This policy is in line with similar initiatives across Scotland to manage local services effectively.
Please note - we do not accept complaints specifically about policy decisions and will therefore not respond to customer complaints regarding the introduction of the scheme.