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Enterprise and communities (EqIA)

Online Complaint Submission Process for Planning Enforcement

What is the policy/strategy/function/trying to achieve/do?     

The process introduces an online complaint submission process for planning enforcement to improve efficiency, accessibility, and accuracy in reporting breaches of planning control.

If this is a budget saving, how will the saving be achieved?

This process change is not identified as a budget saving.

If this policy is subject to the FSD what does it suggest about the impact or potential impact on socio-economic disadvantage?

This process change is operational rather than strategic, and as such does not meet the criteria for assessment under the Fairer Scotland Duty. However, the potential that some people may experience digital exclusion or language barriers is acknowledged and mitigation has been considered as below. 

Give details of the impact it has on groups and individuals 

The process will have a positive impact by providing a clear structured way to submit planning enforcement enquiries.  By ensuring planning enforcement reporting does not disadvantage people experiencing digital exclusion or language barriers in avoids indirect discrimination. 

What actions/measures will be put in place or are planned to mitigate any adverse impact or promote equality? 

We believe inclusive and transparent processes protect everyone’s right to participate in public life. Maintaining non-digital options helps reduce barriers for individuals and households affected by digital exclusion.

To promote equality of opportunity across communities, we will:

  • Keep alternative non-digital reporting channels available
  • Ensure published information meets accessibility standards
  • Offer assisted digital support
  • Provide translations or interpretation services on request
  • Employees will undertake and training to support this process change

What is the result/recommendations of the EqIA

To introduce the process change.

Page last updated:
23 Mar 2026

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